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Whether your policy is for a Caravan, Motorhome or Holiday Home, the same high quality of cover and customer service applies.
- Affordable and comprehensive policy.
- Dedicated telephone helplines:
Customer service - 0844 576 2284
Claims - 0844 576 2255
- 24 hour problem solving pledge.
- Access to fully qualified mobile repairers, garages and dealerships.
- £50 (incl VAT) towards the cost of recovering the Caravan or Motorhome to
the nominated repairer.
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Why do I need a Guarantee when I already have insurance?
Our Guarantees fill the gaps that insurance policies leave behind. For example, whilst you are legally obliged to insure your Motorhome, that insurance policy won't cover you for when your shower leaks. Also, you are legally obliged to inform your car insurance company that you will be towing a Caravan, but that insurance policy won't provide cover when your fridge stops working.
What makes you different from other warranty providers?
We are the only company that operates exclusively in the leisure industry. Our directors and account managers have over 50 years experience working in the leisure industry. We therefore have a unique understanding of this sector and a network of contacts across the country that we can call upon to resolve problems for our policyholders.
How do I make a claim?
It is easy. Simply follow these steps:
- Call our claims line number 0844 576 2255 to speak to our claims manager.
- When calling, make sure you have your 'Gateway Dealer Guarantee' reference
number and Motorhome registration number to hand.
- We will identify the nearest nominated repairer for you to take your Caravan/Motorhome. We will even contribute £50 towards the cost of
recovering the Caravan or Motorhome to the nominated repairer should it not
be possible for you to get it there.
- Having assessed the problem, the repairer will contact us for a claim
authorisation number to enable them to proceed with the repairs. |
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